Returns & Refunds

Returns & refunds

CareCore wants materials to arrive in the condition described. This policy operates alongside rights that cannot be excluded under the Australian Consumer Law.

Faulty, damaged or incorrect items

Contact CareCore promptly if an item is faulty, damaged in transit, incorrectly supplied or does not match its description. Please include your order number, a clear description of the issue and relevant photos. We will assess the matter and provide an appropriate remedy in line with Australian Consumer Law.

Change-of-mind requests

Because printing materials may be safety-sensitive or affected by storage and handling, change-of-mind returns require prior written approval. To be considered, products must be unopened, unused, in their original saleable condition and returned in accordance with our instructions. Return freight and any handling charge, where applicable, will be confirmed before a return is authorised.

How to request a return

• Contact CareCore before sending any product back.
• Include the order number, item, reason for the request and supporting photos where relevant.
• Wait for written return instructions and a return authorisation, if approved.

Do not return opened, used or leaking material without written handling instructions. Refunds, replacements or store credit are issued only after the returned item or evidence has been assessed, where assessment is required.